Terms & Conditions
Welcome to the FBT DMC website (www.fbtdmc.com), owned and operated by FBT Group LTD ("FBT," "we," "us," or "our"). Please read these Terms & Conditions ("Terms") carefully before using our website or booking any services. By accessing or using this website and making bookings through it, you agree to be bound by these Terms.
1. Legal Contract and Acceptance
When you make a booking with FBT DMC a legally binding contract is created between you and FBT DMC, and you agree to be bound by these Terms and any additional terms and policies related to the services or products you purchase. If you do not agree to these Terms, please do not use our website or services.
2. Agency Role
FBT acts solely as an agent for airlines, hotels, transport providers, and other suppliers. We do not provide these services ourselves and are not responsible for the acts or omissions of any third party. All bookings are subject to the terms and conditions of the individual suppliers.
3. Booking and Payment
All bookings are subject to availability at the time of confirmation.
Full payment or deposit is required at the time of booking as specified.
Prices displayed on the website may be subject to change until full payment is received.
Taxes, fees, and surcharges may apply in addition to the quoted price and are subject to change without notice.
Credit card payments are processed securely; by providing your payment details, you authorize us to charge the agreed amount.
4. Cancellation and Refunds
Cancellation policies vary by product and supplier and must be reviewed carefully before booking.
Some services such as visa fees or non-refundable tickets may not be refundable.
No refunds are provided for no-shows or partial usage of services.
In the event of supplier changes or cancellations, FBT will assist in finding alternatives or processing refunds where applicable.
Cancellation fees and penalties as specified by suppliers will be applied.
5. Passenger Details
It is your responsibility to provide accurate traveler information matching official identification. Incorrect details may result in denied boarding or cancellation without refund. FBT is not responsible for issues arising from incorrect passenger information.
6. Changes and Amendments
FBT reserves the right to make necessary changes to itineraries, accommodations, or services due to unforeseen circumstances, including but not limited to weather, local regulations, or supplier decisions. Minor changes do not entitle you to refunds.
7. Travel Documents and Visas
Travelers are responsible for obtaining valid passports, visas, and any required permits. FBT can provide visa assistance but does not guarantee visa issuance. Failure to have proper documentation is not grounds for refund.
8. Liability and Responsibility
FBT is not liable for any injury, loss, damage, delay, or inconvenience caused by third-party service providers.
We disclaim liability for delays, cancellations, or changes caused by force majeure events such as natural disasters, political unrest, or other events beyond our control.
Travel insurance is strongly recommended for all travelers to cover unexpected events.
9. Intellectual Property
All website content including text, images, logos, and trademarks are owned or licensed by FBT and protected by copyright laws. You may only use the content for personal, non-commercial purposes. Unauthorized use is prohibited.
10. Website Usage
You agree not to misuse the website by engaging in unlawful, fraudulent, or harmful activities, including but not limited to hacking, data mining, or transmitting harmful content. We reserve the right to terminate access for violations.
11. Third-Party Links
Our website may contain links to third-party websites. FBT is not responsible for the content, privacy practices, or availability of these external sites. Accessing them is at your own risk.
12. Governing Law and Jurisdiction
These Terms and your use of FBT services are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.
13. Special Considerations for Destinations
FBT operates in multiple countries including UAE, Oman, Russia, Hong Kong, India, and the UK. Local laws, travel regulations, and customs may vary; travelers are responsible for understanding and complying with these requirements. FBT will assist within reasonable limits.
14. Service Fees
Service fees may apply for bookings made online, via phone, or through our partners. Details of applicable fees will be provided by your FBT consultant or during the booking process.
15. Privacy
Your use of our website and services is subject to our Privacy Policy, which outlines how we collect and use your personal information. Please review our Privacy Policy [link to Privacy Policy].
16. Amendments to Terms
FBT DMC reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website or services after changes constitutes acceptance of the new Terms.
17. Contact Us
For any questions or concerns regarding these Terms, please contact us at: Email: legal@fbtdmc.com
By using www.fbtdmc.com and booking through FBT you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
